UPDATE Jan 3rd 2016: Microsoft and Adobe are working together trying to find a fix for this issue. That is affecting a lot of programs not only palacechat, for more info about it you can check this Microsoft Board Post? and we will announce here when is safe to reinstall the upgrade.
Dec 30th 2015: Hello all, as some users know, an automatic windows update that “fixes” some flash issues is now affecting PalaceChat, skype and some other programs when they use flash or video embeds, we hope a fix can be out soon,
For now, if your PalaceChat software freezes when someone plays a song, a movie or playing games, please follow this steps.
a) Go to your Windows start menu
b) Click on Settings
c) Then go to Update and Security
d) From there click on advance options in the Windows Update Tab
e) Click on view update history
f) Click Uninstall Updatesg) Order your results per date, find the “Security Update for Internet Explorer Flash Player for Windows 10 Version 1511 for x64-based Systems (KB3132372)”, right click on it and click Uninstall.
h) Reboot your computer if needed.
Some times, the update is reinstalled, to avoid it to get installed again please follow this steps
i) Download the Microsoft tool “Show or Hide Updates” clicking HERE.
j) Start the tool and click Next
k) Click “Hide Updates”
l) The program will check the available updates for your system, when done it will show a list where you need to find the “Security Update for Internet Explorer Flash Player for Windows 10 Version 1511 for x64-based Systems (KB3132372)” and put a checkmark on it, then click next.
To resolve the problem, the tool can take some minutes
m) when done, it will show a problem fixed result
n) Click close and test PalaceChat again, all should work good now!
We are happy to share this information with all our clients, have you all a great new year and stay tuned, we have some great things to share with you all this new year 2016!